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Frequently Asked Questions
1 What is Autohost's guest screening process?
Autohost uses AI-powered technology to analyze multiple data points, including identity verification, background checks, and risk assessment through global watchlists and threat intelligence. Our screening process is fully customizable to match your specific business rules and risk tolerance levels.
2 How does Autohost integrate with my property management system?
Autohost offers seamless integration through APIs and SDKs, making it easy to incorporate our security solutions into your existing workflow. Our team provides comprehensive support during the integration process to ensure a smooth implementation.
3 What types of fraud can Autohost detect?
Autohost can detect various types of fraud, including identity theft, payment fraud, and potential security risks. Our system analyzes millions of data points to identify fraudulent patterns and high-risk bookings, helping reduce fraud by over 90%.
4 What are business rules?
Business rules are "smart" rules designed to improve your guest-screening flow. With these, you can set instructions to override Autohost's algorithm for factors that are considered risky to your company. When an outlined condition is met in a reservation, Autohost will perform the action that you've assigned in your business rules. For more information and examples of business rules, check out this knowledge base article.
5 What does it mean when a reservation has been flagged for review?
A "review" status means the reservation displays characteristics that could threaten your properties, your business or the community. There are many reasons why a reservation might be flagged for review—a business rule is tripped, a verification was failed, etc. As the property manager, you must manually review the reservation and determine how to proceed. To guide your decision, Autohost provides a list of top concerns and recommendations. Learn more about reviewing reservations in this knowledge base article.
6 When will the security deposit be refunded to the guest?
It's important to understand that the "security deposit" is actually a pre-authorization. The deposit amount never leaves the guest's account, but instead is put on hold. In most cases, the hold will be released within 7 days of checkout. To learn about Autohost's security deposit schedule, check out this knowledge base article.
7 How long does the guest screening process take?
The screening process is typically completed within minutes, ensuring a smooth guest experience. The exact duration may vary based on the complexity of the verification requirements and the responsiveness of the guest.
8 Is Autohost compliant with privacy regulations?
Yes, Autohost is fully compliant with privacy regulations including GDPR and CCPA. We maintain strict data protection standards and regularly update our systems to meet evolving privacy requirements.
Not a customer?
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