Customer Support
Have a question for our support team?
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Need help with your account? Reach our support team at support@autohost.ai.
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Want to read up on Autohost's features and verifications? Check out our Knowledge Base.
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Reach out to our sales team to find a guest-screening plan that works best for your business.
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FAQ
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What are business rules?
Business rules are "smart" rules designed to improve your guest-screening flow. With these, you can set instructions to override Autohost's algorithm for factors that are considered risky to your company. When an outlined condition is met in a reservation, Autohost will perform the action that you've assigned in your business rules. For more information and examples of business rules, check out this knowledge base article.
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What does it mean when a reservation has been flagged for review?
A "review" status means the reservation displays characteristics that could threaten your properties, your business or the community. There are many reasons why a reservation might be flagged for review—a business rule is tripped, a verification was failed, etc.
As the property manager, you must manually review the reservation and determine how to proceed. To guide your decision, Autohost provides a list of top concerns and recommendations.
Learn more about reviewing reservations in this knowledge base article.
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When will the security deposit be refunded to the guest?
It's important to understand that the "security deposit" is actually a pre-authorization. The deposit amount never leaves the guest's account, but instead is put on hold.
In most cases, the hold will be released within 7 days of checkout. To learn about Autohost's security deposit schedule, check out this knowledge base article.
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Still need help?
Our support team is happy to help you! Email us at support@autohost.ai.