Hoste Streamlines Operations and Reduces Risk with Autohost

Hoste is a leading property management company operating in Arizona and Colorado. They manage a substantial portfolio of properties and handle approximately 900 reservations monthly. Focused on delivering exceptional guest experiences while ensuring property security, Hoste has established itself as a trusted partner for property owners in competitive vacation rental markets.

The Challenge

Prior to implementing Autohost, Hoste struggled with an inefficient, manual guest screening process that was difficult to scale as their business grew. Their team had to perform checks across multiple platforms, which was time-consuming and labor-intensive. This inefficient process increased the risk of fraud, chargebacks, and property damage. Additionally, the lack of a systematic screening approach made it challenging to convince property owners to trust Hoste with their valuable assets, hindering portfolio growth.

Why Autohost?

Hoste selected Autohost to automate their guest screening process and provide an objective, efficient, and scalable solution. The implementation significantly reduced the manual workload on employees, allowing the team to focus on growth and delivering exceptional guest experiences. Autohost’s comprehensive screening capabilities not only streamlined operations but also served as a powerful tool in discussions with property owners, demonstrating Hoste’s commitment to security and operational excellence.

Results

The implementation of Autohost delivered significant benefits across multiple areas of Hoste’s business:

• Operational Efficiency: Approximately 80% of Hoste’s 900 monthly bookings now go through Autohost’s screening process without requiring manual intervention, saving substantial employee time and resources.

• Financial Impact: Autohost prevents bad bookings, saving Hoste an estimated $12,000 monthly by avoiding damages and fraudulent reservations. Without Autohost, Hoste might have needed to hire additional staff at a cost of $35,000-$45,000 per employee (not including benefits and training).

• Portfolio Growth: By using Autohost as a sales tool to build confidence among property owners, Hoste has been able to significantly grow its property portfolio. The systematic screening process reassures owners about the safety of their investments.

• Community Trust: Autohost’s guest screening process ensures compliance with local vacation rental regulations and builds goodwill with neighbors, which is invaluable for maintaining community relations and avoiding costly disputes.