Enso Connect Increases Revenue by 15% with Autohost Integration

Enso Connect provides a comprehensive guest experience platform for short-term rental operators and property managers. Their solution includes an online check-in portal for guests, upsell opportunities, remote lock management, a unified inbox for guest messaging, and various other tools designed to streamline operations and enhance the guest experience.

The Challenge

As Enso Connect expanded their platform capabilities, they recognized the growing importance of robust guest screening in the short-term rental industry. Their clients—particularly enterprise-level property management companies—were increasingly requesting advanced verification features to protect their properties from fraud, unauthorized parties, and potential damage. Without these capabilities, Enso Connect was at a competitive disadvantage when pursuing larger clients with more sophisticated security requirements.

Why Autohost?

In 2023, Enso Connect partnered with Autohost to integrate comprehensive guest screening services into their platform. This strategic partnership allowed them to offer three different screening packages to their users:

1. Basic Verification: Email/phone verification and ID collection with biometric checks
2. Advanced Verification: All basic verification features plus enhanced ID verification with liveness detection and fraud detection
3. Premium Verification: All advanced verification features plus criminal background checks

The integration began with Enso Connect using Autohost’s API and hosted guest verification interface with redirects to manage the user flow. As the partnership matured, they implemented the Autohost SDK to seamlessly embed advanced verifications directly within their guest app, creating a more streamlined user experience.

Results

The partnership with Autohost has delivered significant business benefits for Enso Connect:

• Revenue Growth: After marketing the new verification capabilities to their existing customer base, Enso Connect saw a 15% increase in revenue from existing customers who upgraded their plans to access the screening features.

• New Customer Acquisition: The integration helped Enso Connect secure new enterprise customers, including Roami, who were specifically looking for platforms with robust screening capabilities.

• Competitive Advantage: Enso Connect’s sales team reports that screening integrations are a key consideration for the enterprise accounts and large property management companies they target. Autohost’s reputation as a trusted brand in the hospitality industry has become a valuable selling point that reassures prospective customers.

• Enhanced User Experience: The evolution from API integration with redirects to the embedded SDK implementation has created a more seamless verification process for guests, improving overall satisfaction with the platform.