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Client Onboarding Specialist

At Autohost, we value big ideas. In fact, a big idea is how we got started. As one of the fastest-growing tech companies in the hospitality industry, we provide security solutions to the biggest players in the space. To help us innovate and meet demand, we’re looking for a talented, hardworking and enthusiastic individual to join our team and share their big ideas.

About Autohost

Autohost provides automated identity verification and fraud prevention (KYC) for the hospitality industry and the sharing economy. Founded by a passionate team of cybersecurity and coding experts, we use the latest tech to scan all reservations, identify red flags and determine risk levels. At Autohost, we believe it’s important to Know Your Guest. That’s why we make sure every reservation is properly screened across all platforms. We send the guest through a series of verifications to proactively eliminate parties, fraud and criminal activity.


Job Description

At Autohost, we believe the strongest relationships begin with a successful onboarding. As the Client Onboarding Specialist, you will be working with our Success team to set up Autohost’s new clients while providing a best-in-class experience. This includes owning the project timeline, milestones, deliverables, communication, and overall project management. The ideal candidate is relationship-focused, empathetic, passionate about training, project management, and working with stakeholders at all levels.

Autohost is a client-first company and we live by our clients, hence why they say that we're the "best software vendor they've ever worked with."

What you'll do:

  • Have a deep understanding of Autohost’s unique business model and product

  • Own end to end software implementation for new clients

  • Provide in-depth user training including best practices and customized workflows

  • Thoroughly track the progress of each implementation and associated milestones

  • Drive process optimization and identify opportunities for improvement, including reduction in overall implementation time

  • Support the Customer Success team by monitoring KPI’s, providing monthly reports, and presenting areas of focus

  • Develop and maintain product expertise on the Autohost portfolio

  • Educate clients on the value of Autohost as a security solution

  • Manage multiple clients simultaneously at various stages of the implementation cycle

  • Serve as the voice of the client and collect feedback to drive continuous improvement

What you'll bring:

  • 2-5 years of B2B implementation or customer success experience in a high-growth SaaS environment (bonus if it’s in the short-term rental space, hospitality industry, fintech or cyber security)

  • Experience working with a CRM (SalesForce, HubSpot, InfusionSoft or equivalent)

  • Highly adaptable, thrives in a rapidly-changing environment

  • Proven ability to understand client needs, create and deliver customized, client-focused solutions

  • Exceptional storytelling skills; you’ll be comfortable pitching Autohost to anyone, anywhere

  • Passionate about hospitality, real estate, fraud prevention, security and short-term rentals

  • Strong analytical capabilities complemented by superior written and verbal communication skills

  • Ability to work cross-functionally and with a wide range of employees with different skill sets

  • A self-starter with a positive attitude

  • You're comfortable working from home

What we offer:

  • Huge growth opportunity

  • All the education and training you can ask for

  • Competitive salary, bonuses and equity

  • A comprehensive benefits plan

  • The ability to make an impact and have a say in building the biggest security product for hospitality

  • Flexible vacation policies including generous paid time off, sick leave and parental leave

  • Flexible, remote work environment—we want you to work how and when you're most productive

  • Fun and dynamic work culture (team lunches, happy hours and events)

  • Innovative approach to working—we like automation and don't like redundancy

  • The best tools to get the job done (we're SaaS addicts)

  • A results-oriented and passionate team, with like-minded coworkers

  • An appreciation for bold ideas and the platform to execute on them


 

Sound like you?

 

Apply now